Att device unlock

Oct 19, 2023 · To obtain an AT&T network unlock code for free, you can follow these steps: The default AT&T unlock code is usually " 0000 ". You can try this code first to unlock your phone. Visit the official AT&T device unlock page. On the website, you'll find options to " Unlock your device " and " Check your Unlock status ." Select "Unlock your device."

Jul 17, 2020 · Finally, 2 months later and they've finally suspended my account, but my phone is still not unlocked. 3 days ago I submitted my information for my device to be unlocked (as it was not unlocked with my original submitted documentation which included the proof that I was deploying through deployment orders) and the site stated to wait 48 …Order an unlock code for your ATT phone and use it with any sim card. Remote service, warranty unaffected, no jailbreak required. ... Over 2m devices unlocked over 15+ years; Increase the value of your phone - on eBay, unlocked phones command a much higher price. Change network provider whenever you like;Nov 24, 2017 · Follow the prompts. . . . Click the link in your *Text message to check your status. If you are a **non-AT&T customer, click the link in your Email follow steps 2-4. Go to our Status Portal . Enter your IMEI Number & Request Number. Follow the prompts. 3 days ago · Preparation: What You Need Before Starting. Before embarking on the unlock process, gather the necessary information and documents: 1- Account holder’s full name and contact information. 2- Device’s IMEI number: Dial *#06# on your phone to find this 15-digit code. 3- Backup Your Data: Ensure all your data is backed up, safeguarding against ...May 4, 2015 · Unlock Request Denied. Respected Sir, I bought a used Moto X - XT1058 in my country (Pakistan) about 2 months back. The device was network locked. I'm a Non-AT&T Mobility Customer and outside US. I requested unlock code but was denied because: Your device is currently active on another AT&T customer’s account.Apr 4, 2024 · Can I find out if my iPhone is already unlocked? Sí. Te mostramos cómo: Open your phone Settings. Tap General and then About. Scroll to Carrier Lock. If it says: No SIM restrictions, it’s unlocked. SIM locked, you’ll have to complete an unlock request. Apr 13, 2024 · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...

Aug 13, 2020 · I finished my iphone 7 contract 2 years ago, and I made the biggest mistake switching to H2O before unlocking this phone. When I tried to unlock it last week, I got "Looks like the device you want to unlock is active on another AT&T account." message, and after a week of researching, I saw someone in the forum got into the same problem- …Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will …May 21, 2022 · Allow us to share the steps for unlocking your device, Zach_da_quack! In addition to our ACEs reply, if a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. You or your brother will need to contact the original owner, and ask them to reach out to us for further assistance with …Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or …Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. 4 days ago · Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Deals Wireless Internet Accessories Prepaid Business. Search. Support. My AT&T. Start of main content ...Jul 15, 2023 · Device Unlock. Attempting to switch carriers. I had a prepayment plan so I know I have to use the app. The thing is the app refuses to open. It keeps saying it "keeps stopping". I've tried restarting, powering off, and uninstalling, the app is updated. I've tried it with the old sim and the new one. It refuses to open. Go to att.com/deviceunlock (page best viewed from a desktop or tablet). Read and agree to the eligibility requirements to unlock your device. Complete and submit the form. You'll receive a confirmation email with your unlock request number.

Dec 21, 2022 · You will have to contact the seller to perform the request in order to unlock the device. Keep in mind, the general requirements to unlock your device. The device must be designed for use on, and locked to, the AT&T wireless network. If it's a new AT&T device, active service for a period of time is required. Learn what you need to do to unlock your device and the requirements Notice If you are not the original owner of the device and are denied a device unlock, you will ... Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums!Oct 10, 2022 · As stated by @JefferMC and @sandblaster as long as the device is fully paid off and you have been an AT&T customer for at least six months, the device is eligible to be unlocked. Feel free to review the Device Unlock Requirements and the Device Unlock Portal when you're ready to get the process started.

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Jul 15, 2023 · Device Unlock. Attempting to switch carriers. I had a prepayment plan so I know I have to use the app. The thing is the app refuses to open. It keeps saying it "keeps stopping". I've tried restarting, powering off, and uninstalling, the app is updated. I've tried it with the old sim and the new one. It refuses to open. 1. DEFINITIONS: (a) "AT&T," "We," "Our" and "Us" mean AT&T Mobility LLC and its parents, subsidiaries, affiliates, agents, employees, successors and assigns; (b) "Device Unlock" means the Device Unlock App, any website, software, content or services provided in connection with the App, and any updates to these items; (c) "You," "Your" and ... Jan 24, 2024 · Hello @JRV123, we understand how important it is to unlock your device.Let's get the information you are looking for. In response to your question, the reason it locked you out for a period of 30 days is because you have made multiple attempts to unlock the device. We recommend that you submit the unlock request post that period.Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or …Nov 11, 2023 · On Tuesday, they reached out to their AT&T representative who said it should release in 1-2 business days. I tried it today (Friday) and it says: The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500.

Jan 13, 2022 · Power off the device and insert a non-AT&T SIM card. If your SIM card slot is located under the battery, remove the battery. Power on the device with non-AT&T SIM. For devices with removable battery, insert the battery back into the device. Wait for the message: “Enter the device unlock code.”. Enter the unlock code.Sep 21, 2023 · We're here to help get your device unlocked @ averod.. If you haven’t tried, please submit your request using our Device Unlock Portal and your device must meet our Eligibility Requirements.. Is an AT&T phone or device and isn’t active on another AT&T account. Hasn’t been reported as lost, stolen, or involved with fraud.Nov 3, 2023 · I was given a Samsung A14 5G as part of my plan. The phone is fully paid off. When I try to unlock the phone using the MyAT&T app or a web browser, eventually I always get the message that I need to use the Unlock App on my phone in order to unlock it, but my phone doesn’t have an unlock app.Sep 28, 2023 · Verizon recently went back to a 60-day lock policy to reduce the amount of fraud and theft. AT&T maintains the policy due to fraud and theft. Phones can be paid off and unlocked at any time. Phone's participating in the trade-in deal can wait until credits begin, then pay off and unlock the phone without losing credits.Apr 4, 2024 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes. Jan 14, 2024 · Device unlock request. I have created device activation request (Edited as per community guidelines). AT&T status is showing "We sent you an email to confirm your unlock request—please use the email link to confirm". But no email came in mailbox or spam holder. How can I get the help. 1 day ago · Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number.Sep 30, 2023 · I requested a device unlock, as the “may take up to 24 hours approached” I received a message stating they needed to do further investigation with no time line attatched. After 5 more days of waiting which was a total of a week. I canceled and started the process again and I’m right back at the same point waiting for approval.Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. My AT&T. Start of main content. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Jul 19, 2023 · Community Support. •. 231.3K Messages. 9 months ago. Glad to help with your device unlock concern, Cristinatr. You posted under Email, but our Wireless team will have to assist you. We'll go ahead and transfer your case, so they can reach out to you. Aminah, AT&T Community Specialist. 0.

Dec 14, 2022 · ATTHelp. We are here to assist with your device unlock inquiry, killagram. As our ACE stated, you will need to put a non-ATT SIM card into your device which will then show a pop-up box allowing you to enter the unlock code. Furthermore, we suggest you contact the manufacturer of your device if are needing the MCK code.

Jul 25, 2023 · Is an AT&T phone or device and isn’t active on another AT&T account. Paid through your monthly bill: Submit your unlock request at the start of your next bill period. Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.2 days ago · Step 1: Check Your Device’s Eligibility. Before proceeding further with unlocking the process, make sure your device is eligible for the unlock—that is to check if the device is of AT&T brand, not reported as lost or stolen, and has no remaining balance on any of the instalment plans. Your device also needs to have been active on the AT&T ...Jul 8, 2023 · First, you'll want to make sure that you meet these device unlock eligibility requirements: The wireless number assigned to the device must have had paid service for at least six months. You must wait 48 hours after you submit a payment to submit your unlock request. Lastly, be sure the device hasn’t been reported as lost, stolen, or …Your device is unlocked reliably, legally and permanently and confirmation of this is sent to you via Email and SMS. Apple devices are unlocked over-the-air, and other devices are unlocked via a code. ... Unlock ATT Samsung Galaxy A02; Unlock ATT Samsung Galaxy A10; Unlock ATT Samsung Galaxy A11; Unlock ATT Samsung Galaxy A12;Jul 19, 2023 · Community Support. •. 231.3K Messages. 9 months ago. Glad to help with your device unlock concern, Cristinatr. You posted under Email, but our Wireless team will have to assist you. We'll go ahead and transfer your case, so they can reach out to you. Aminah, AT&T Community Specialist. 0.Feb 9, 2024 · I have paid off my ATT device and even mATT app shows unlock available. I am not able to unlock it with Unlock Your Phone or Device - AT&T Device Unlock (att.com). It always says attempted to many times and account locked. I tried unlocking for after every 24 hrs and issue is same with it.Nov 3, 2023 · I was given a Samsung A14 5G as part of my plan. The phone is fully paid off. When I try to unlock the phone using the MyAT&T app or a web browser, eventually I always get the message that I need to use the Unlock App on my phone in order to unlock it, but my phone doesn’t have an unlock app. Llama al *#06# desde tu dispositivo o ve a las configuraciones de tu dispositivo para conseguirlo. Encontrarás el número de solicitud en el correo electrónico que te enviamos. Ve rápidamente el estado de tu solicitud para desbloquear el dispositivo. Todo lo que necesitas es el número de IMEI de tu dispositivo y el número de solicitud de ...

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Jun 20, 2023 · Use a different browser to access the page. Depending on which browser you are using, there may be compatibility issues between the browser and the website. Be sure to check your device unlock eligibility. Though you have paid for your device in full, the wireless number assigned to the device must be active for at least 60 days, and you must ... Dec 28, 2020 · Unlock a Prepaid device. RE:Prepaid device. GM, my device meets the requirements for an unlock. However, AT&T device unlock request is not working. I have a new carrier, simm and telephone number. I owned the AT&T device outright and had the service for 4 years. Any help is greatly appreciated. When submitting an unlock device request and select Yes when asked if you’re deployed military. We'll ask for your temporary or permanent change-of-station (TCS or PCS) documents. If you have an installment plan, you don't have to pay it off to unlock your device. Learn more about how unlocking your AT&T phone or device.Sep 30, 2023 · I requested a device unlock, as the “may take up to 24 hours approached” I received a message stating they needed to do further investigation with no time line attatched. After 5 more days of waiting which was a total of a week. I canceled and started the process again and I’m right back at the same point waiting for approval.Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums!Aug 31, 2022 · The permission to unlock your phone comes from the carrier, but the actual unlock Hass to be completed by connecting with Apple servers. Either Wi-Fi or a cellular connection should complete the unlock process. Apple can take up to 48 hours to complete the unlock process. If it has already been two days since your approval and the phone is ...Mar 17, 2023 · ATTHelp. Hi Chellucid, we're here to help with your device unlock request. When submitting a device unlock request, it usually takes a few minutes to approve your request, however it can also take up to 48 hours. If you do not have a wireless phone account, you have to select Confirm request on the email we sent you. Quickly check the status of your device unlock request. All you need is your device IMEI and unlock request number. Find a store Ver en español. Skip Navigation. [LIVE] New Device – T2 – 2024 – AT&T Unlock the StoreOrder an unlock code for your ATT phone and use it with any sim card. Remote service, warranty unaffected, no jailbreak required. ... Over 2m devices unlocked over 15+ years; Increase the value of your phone - on eBay, unlocked phones command a much higher price. Change network provider whenever you like;Dec 28, 2020 · Unlock a Prepaid device. RE:Prepaid device. GM, my device meets the requirements for an unlock. However, AT&T device unlock request is not working. I have a new carrier, simm and telephone number. I owned the AT&T device outright and had the service for 4 years. Any help is greatly appreciated. Nov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts. ….

Get an instant ATT unique and authorized network unlock code. from our fast, simple online service. Submit your phone details and pay - within minutes we'll generate your unlock PIN and send it directly to you. No waiting around - independence for your phone starts the moment you receive your custom code. An unlocked phone means: ️ Using any ...Oct 21, 2023 · For both the lines I am trying to unlock, in ATT's system, it still shows an installment plan needs to be paid. For one line, it clearly shows online that it is fulfilled and unlock eligible. For the 2nd line it shows on the bill the installment is paid. I tried another chat today and rep advised I call ATT. Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. Feb 5, 2024 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device:- Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes. Nov 10, 2023 · No worries, @sajannik!We're here to help you unlock your device! Allow us to confirm your device unlock eligibility. Use the Forums to review and confirm that your device meets all necessary personal device requirements.. General Requirements for All Unlock Requests. The device must be designed for use on, and locked to, the AT&T …Jan 20, 2024 · Device unlock app. I used the online portal to request unlocking of a Samsung A12. All requirements for unlocking are met. I received the reply: "Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request." However, I can find no such app on the device. I've searched high and low.Mar 28, 2024 · Insert the battery, replace the back cover, and turn on the device. Tap to unlock the screen. When prompted, enter the 8-digit unlock code. Alternatively, from Home screen go to Settings, then Broadband and scroll down to …Dec 19, 2022 · We are here to help you unlock your Galaxy A12, @fredcrou. We do understand how important it is to be able to unlock your device. Most device unlock request are submitted through our Device Unlock Portal, however if your device has the device unlock app you should be able to submit it through there.We do understand you … Att device unlock, Mar 30, 2024 · Please note that this App is not associated with AT&T. This is a 3rd party app that provides network unlock service for AT&T devices. 🔓 Unlock your ATT phone with ease and confidence! Our app offers a range of unlocking options specifically designed for ATT network, including free and premium unlock codes, remote unlock codes, and …, Mar 6, 2023 · The ATT unlock website says an active number for 60 days. The device was paid off 30 days ago, it was on the ATT network for maybe only 3 weeks. ATTs unlock site tells me the IMEI is locked out for 30 days now after attempting too many unlock requests. Its running on T-Mobile with an xda trick but each OS update I'm afraid it's gonna relock …, Mar 21, 2022 · Let’s meet in a Direct Message (DM) to discuss that device unlock request. Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page. In case you want to know more about the device unlock process, check out AT&T Device Unlock Help ..., Apr 4, 2024 · If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan. Unlocking your device Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones® don't have unlock codes., Jan 18, 2019 · Good afternoon @RELEASEPHONE, allow us to lend a helping hand. After five unsuccessfully unlock attempts, your device becomes permanently locked to our network. Unfortunately, there is nothing we can do once the device is permanently locked. We apologize for any inconvenience this may cause. Thanks for reaching out to us., Dec 13, 2023 · To unlock your AT&T phone: Find your device's IMEI number and your PUK code. Visit AT&T's online unlock portal to request a device unlock. Enter your IMEI and AT&T account information. After AT&T approves your request, use your unlock code and follow the instructions for your specific phone. AT&T makes it easy to unlock a phone or tablet on ... , Jun 24, 2023 · Unlock a Phone on Verizon. This carrier automatically locks any phone bought through Verizon for 60 days. After that 60-day period, your phone is unlocked—with no extra steps needed. To confirm ..., Sep 16, 2023 · Like Ace mentioned, you can unlock the device by following the instructions given in the link below: Unlock your device. If the above steps do not help, you can contact our prepaid support team on 800-901-9878 for further assistance. Hope this information helps. Thank you for visiting AT&T Community Forums!, 2 days ago · Step 1: Check Your Device’s Eligibility. Before proceeding further with unlocking the process, make sure your device is eligible for the unlock—that is to check if the device is of AT&T brand, not reported as lost or stolen, and has no remaining balance on any of the instalment plans. Your device also needs to have been active on the AT&T ..., Apr 22, 2022 · The device is not currently active on a different AT&T customer’s account. If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device. Visit our Unlock Support page for the full requirement list. Thank you for visiting Community Forums. Ashley, AT&T Community …, Nov 24, 2017 · To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first. Below you learn which set of keys you'll need before your device can be unlocked., Dec 28, 2020 · Unlock a Prepaid device. RE:Prepaid device. GM, my device meets the requirements for an unlock. However, AT&T device unlock request is not working. I have a new carrier, simm and telephone number. I owned the AT&T device outright and had the service for 4 years. Any help is greatly appreciated. , Feb 20, 2024 · Sometimes cached data can cause issues. Try clearing your browser’s cache and cookies, then attempt the unlock process again. Different Browser or Device: If you’re using a web browser on your phone, try switching to a different browser or using a computer. Alternatively, use a different device altogether to submit the unlock request., Nov 24, 2017 · To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first. Below you learn which set of keys you'll need before your device can be unlocked., About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ..., Jan 18, 2019 · Good afternoon @RELEASEPHONE, allow us to lend a helping hand. After five unsuccessfully unlock attempts, your device becomes permanently locked to our network. Unfortunately, there is nothing we can do once the device is permanently locked. We apologize for any inconvenience this may cause. Thanks for reaching out to us., Mar 29, 2024 · Insert the battery, replace the back cover, and turn on the device. Tap to unlock the screen. When prompted, enter the 8-digit unlock code. Alternatively, from Home screen go to Settings, then Broadband and scroll down to …, 4 days ago · Call *#06# on your device, or go to your device settings to get it. You'll find the request number in the email we sent you. Quickly check the status of your device …, Mar 10, 2022 · No worries, @TenaSowell!Since you can't remember the PIN required to unlock your phone's screen, there are a couple of steps you can apply that can help you to access your phone again. It's possible to unlock your screen by resetting your PIN code using either Apple iCloud or Google, depending on the operating system of your device …, Apr 23, 2023 · Hi ndtrek07, we are here to answer your service capability inquiry for your unlocked Google Pixel 7 Pro device!. The Google Pixel 7 Pro(GE2AE) version is approved on the AT&T network, we currently do not have an updated version of our BYOD list. We cannot guarantee features like Wi-Fi calling will work on unlocked devices. What you …, Here are the instructions for unlocking your phone with AT&T by phone call: Contact AT&T Customer Care at the following number: 1-800-331-0500. Inform the customer care representative that you would like to unlock your AT&T phone. Provide the necessary details and information requested by the representative., Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. , 3 days ago · Preparation: What You Need Before Starting. Before embarking on the unlock process, gather the necessary information and documents: 1- Account holder’s full name and contact information. 2- Device’s IMEI number: Dial *#06# on your phone to find this 15-digit code. 3- Backup Your Data: Ensure all your data is backed up, safeguarding against ..., Jan 17, 2017 · If your request is approved, AT&T emails the unlock code and instructions to unlock your device to you. The unlock code is located near the top of the approval email. Follow the instructions in the email to unlock your device. iPhone doesn’t use an unlock code. After receiving the email approving your unlock request, remove the AT&T SIM …, Nov 24, 2017 · Go to our Device Unlock portal . Select Yes if you are an AT&T Customer, No if you are not an AT&T customer . Enter your telephone # if you are an AT&T Customer . Enter your IMEI if you are a non-AT&T Customer, Email confirmation will also be required. Follow the prompts., Aug 11, 2023 · With an unlocked AT&T phone, you will be able to switch between different carriers and save money. You’re in the right place if you need to unlock your AT&T phone for free. In this article, you will learn how to unlock your AT&T phone for free, and we will also provide a free AT&T network unlock code., Jun 10, 2020 · This video will help you unlock your AT&T cell phone in a few simple steps. https://www.whistleout.com/CellPhones/Guides/how-to-unlock-your-att-phone-or-tabl..., Review the eligibility requirements and submit a request to unlock your phone or device. Find a store Ver en español. Skip Navigation. Menu. , May 23, 2022 · "(5) Response Time. Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices, or initiate a request to the OEM to unlock the eligible device, or provide an explanation of why the device does not qualify for unlocking, or why the carrier reasonably needs additional time to process the request." , Jul 15, 2023 · Device Unlock. Attempting to switch carriers. I had a prepayment plan so I know I have to use the app. The thing is the app refuses to open. It keeps saying it "keeps stopping". I've tried restarting, powering off, and uninstalling, the app is updated. I've tried it with the old sim and the new one. It refuses to open., Feb 3, 2018 · Hey there @oasis54321,. I am glad you brought this to our attention! When it comes to unlocking a device, we always want to make sure we set the right expectations. Since you have done everything on your end, I would like to check into this on my end., Dec 7, 2022 · Keep your personal info safe. Set a security option on your phone or tablet to prevent outsiders from accessing your contacts, personal info, or other important data. , Jan 29, 2019 · Hello @Bank1362,. We can definitely take a closer look into why you're receiving this message when you try to unlock your wireless device. We'll need some more details in order for us to better assist you. Did you receive this message when you tried to submit an unlock request with our Device unlock portal, or has your unlock request …